Hospitality

Program Overview

The hotel staff fully forms its image. Prestigious networks hire only real professionals who are able to resolve any complex issues and coordinate all customer service processes. You will learn about the procedure for reception, accommodation and checking-out of hotel guests, learn to control the quality of services and staff and master all the subtleties of the hotel demand formation.

THINGS YOU WILL LEARN: KEY DISCIPLINES

1. Organization of hotel booking services

Taking bookings from customers.

Stocktaking and data storage.

Rules of providing hospitality services in Russia.

Organization of booking services

Rules of engaging in telephone negotiations and behavior in conflict situations when taking bookings.

2. Organization of services for greeting, checking in and checking out of guests

Negotiating contracts on providing hospitality services.

Control over provision of a range of services.

Night shift audit.

Regulatory documentation.

Legal aspects and rules for registering foreign guests.

Types of contracts, order of their structure.

3. Guest services during their stay

Organization and control of maintenance team.

Catering services.

Proper documentation for keeping account of inventory.

Overseeing that all requirements to standard and quality of customer service are upheld by staff.

Rules for filling in documentation.

4. Organization of sales of hotel product

Analysis of the needs on the side of consumers of hotel products.

Being able to offer a product matching all the needs of the consumer.

Development of practical recommendations in creating demand.

Stimulation of product sales for various target segments.

YOUR PROSPECTS

Supervisor number base STARTING SALARY 30 000 ₽

Hostess STARTING SALARY 30 000 ₽

Check-in Manager STARTING SALARY 35 000 ₽

HR- Specialist in a hotel STARTING SALARY 40 000 ₽

Junior Sales Manager STARTING SALARY 40 000 ₽

Hotel Administrator STARTING SALARY 45 000 ₽